Selling on Walmart’s online marketplace offers tremendous opportunities for e-commerce businesses, but it comes with the responsibility of adhering to the platform’s guidelines. One common challenge that sellers may face is the suspension due to a “Missing Carrier Scan” issue.
Understanding "Missing Carrier Scan":
The “Missing Carrier Scan” suspension occurs when Walmart identifies a discrepancy in the tracking information provided for shipped orders. Walmart relies heavily on accurate and timely tracking information to ensure a seamless shopping experience for customers. If your account is flagged for missing carrier scans, it means that the tracking information for your shipped orders is incomplete or not updated appropriately.
Steps to Resolve "Missing Carrier Scan" Walmart Seller Suspension:
Identify Affected Orders:
Log in to your Walmart seller account and navigate to the “Performance” section.
Look for any notifications or alerts related to missing carrier scans.
Identify the specific orders that have triggered the suspension.
Review Tracking Information:
Access the order details for the identified orders.
Review the tracking information you provided for each order.
Ensure that the carrier scan information is accurate and up-to-date.
Communicate with the Carrier:
Reach out to the carrier responsible for shipping the orders in question.
Confirm with the carrier that the tracking information has been accurately recorded and is available for verification.
Update Tracking Information:
If the carrier confirms the accuracy of the tracking information, log in to your Walmart seller account.
Navigate to the order details and update the tracking information for each affected order.
Double-check that all required fields, including carrier name, tracking number, and delivery status, are accurately filled.
Craft a Detailed Plan of Action (POA):
As part of the appeal process, Walmart may request a comprehensive Plan of Action outlining the steps you have taken to address the “Missing Carrier Scan” issue.
Craft a detailed and well-organized document that includes a clear explanation of the problem, the specific actions you’ve taken to rectify it, and preventive measures you’re implementing to avoid similar issues in the future.
Highlight any changes or improvements in your tracking and fulfillment processes that demonstrate your commitment to providing accurate and timely information to customers.
Emphasize Customer Satisfaction:
In your Plan of Action, emphasize your commitment to customer satisfaction and the steps you are taking to enhance the overall shopping experience.
Address any customer inquiries or concerns related to the affected orders promptly and professionally.
Share any additional measures you are implementing to ensure that customers receive their orders on time with accurate tracking information, reinforcing your dedication to delivering a high level of service on the Walmart platform.
By incorporating these points into your appeal strategy, you not only demonstrate your responsiveness to Walmart’s requirements but also showcase your dedication to continuous improvement and customer satisfaction, which can positively influence the outcome of your suspension appeal.
Appeal the Suspension:
After updating the tracking information, submit an appeal through your Walmart seller account.
Clearly explain the steps you have taken to address the “Missing Carrier Scan” issue.
Provide any supporting documentation, such as communication with the carrier or proof of shipment.
Monitor and Respond Promptly:
Keep a close eye on your Walmart seller account for updates on your appeal.
Respond promptly to any additional requests or inquiries from Walmart’s support team.
Demonstrate your commitment to resolving the issue and providing a positive customer experience.
Prevent Future Issues:
Implement robust tracking and fulfillment processes to ensure accurate and timely updates.
Regularly monitor your seller account for any performance notifications or alerts.
Stay informed about Walmart’s seller policies and make necessary adjustments to your processes accordingly.
Conclusion:
Resolving a “Missing Carrier Scan” suspension on Walmart requires a proactive and systematic approach. By promptly addressing the issue, updating tracking information, and effectively communicating with both Walmart and the carrier, you can increase your chances of successfully appealing the suspension and maintaining a positive reputation as a reliable seller on the platform. Remember to stay vigilant and implement preventive measures to avoid similar issues in the future.