Walmart may suspend a seller account when there are inconsistencies or issues that violate its policies—one common reason being an “Address Mismatch Suspension.” This usually happens when the business or warehouse address provided in your Walmart Seller Center doesn’t match the one listed on your business documents, tax records, or shipment details. However, Walmart can also take such action if they observe a decline in seller performance, repeat customer complaints related to product quality, delivery issues, or other compliance concerns.
Once your account is suspended, Walmart allows you to submit an appeal to reinstate it. This appeal must include a well-structured Plan of Action (POA) that clearly explains the root cause of the issue, outlines corrective steps already taken, and details preventive measures to ensure the problem won’t recur. Writing an effective POA is crucial, as it demonstrates your professionalism, accountability, and commitment to maintaining compliance with Walmart’s policies.
What is Walmart Seller “Address Mismatch Suspension”?
An Address Mismatch Suspension occurs when Walmart detects inconsistencies between the address used in your seller account or shipping details and the address provided on the order details page by the customer. This issue typically arises when products are shipped from a different warehouse, third-party location, or fulfillment center that doesn’t match the official business address registered with Walmart. Such mismatches raise compliance concerns, as Walmart prioritizes transparency, authenticity, and accurate business information to maintain customer trust.
In some cases, this suspension can also be triggered when Walmart’s system flags address discrepancies across business documents, tax records, or account settings. It’s essential to maintain uniformity across all official details to avoid future account issues.
Steps to Reactivate Your Walmart Seller Account
When facing an address mismatch suspension, the Plan of Action (POA) is the most critical component of your appeal. Walmart requires sellers to demonstrate that they understand the cause of the problem, have corrected it, and have implemented preventive measures. Before writing your POA, you must identify Walmart’s specific requirements mentioned on the appeal submission page.
Step 1: Access the Walmart Suspension Appeal Page
To start the reinstatement process, log in to your Walmart Seller Center and follow these steps:
- Go to the Menu Bar and select the Help option.
- Choose Contact Support.
- On the category selection screen, select:
My Account → Performance Issues → Appealing Account Suspension → Open Case via Email.
This will open a support form where you can explain your situation and upload your Plan of Action document.
Step 2: Review the Suspension Reason and Draft a Detailed POA
Once you’ve opened the case, carefully review the suspension reason mentioned by Walmart. Read the email or alert thoroughly to understand what triggered the address mismatch issue. Identify which policies were violated and what information needs to be corrected.
After identifying the cause, you’re ready to draft a well-structured Plan of Action that addresses Walmart’s concerns point by point. The POA should include three main sections:
- Root Cause: Explain why the address mismatch occurred.
- Corrective Actions: Describe what immediate steps you took to fix the issue.
- Preventive Measures: Outline how you’ll prevent such mismatches in the future.
In the next section, we’ll discuss how to write an effective and detailed Plan of Action that improves your chances of reinstatement.
How to Write a Strong Plan of Action (POA)
A Plan of Action is your key to getting your Walmart Seller Account reinstated. It shows Walmart that you understand what went wrong, fixed it, and have taken steps to prevent it from happening again. Here’s how to write it effectively:
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1. Understand the Exact Question
Every suspension is different. Walmart may ask for the Root Cause, Corrective Actions, or Preventive Measures.
If it’s about the Root Cause, clearly explain:
- Why it happened
- How it happened
- Who or what caused it
Be specific—avoid vague answers like “system error” or “technical issue.”
2. Keep It Customized
Don’t copy a generic POA. Walmart wants to see that you’ve addressed your unique issue.
For example, if the suspension was due to an address mismatch, explain exactly how the mismatch occurred and what you’ve done to fix it—like updating warehouse details or verifying fulfillment addresses.
3. Show Policy and Training Updates
Add credibility by showing how you’ve improved internally. Mention new policies or staff training you introduced after the suspension—like verifying addresses before dispatch or ensuring consistency in all business records.
How to Submit Your Walmart Plan of Action for Seller Suspension ?
Once your Appeal Letter and Plan of Action (POA) are ready, you can submit them directly through the Walmart Seller Center. Follow these simple steps to ensure your appeal reaches the right team:
- Log in to your Walmart Seller Center account.
- Go to Support and select Appealing Account Suspension.
- Create a new support case or ticket under this category.
- Use a clear and professional subject line such as “Appeal for Account Suspension.”
- Attach your detailed POA along with any required supporting documents—like invoices, updated business licenses, or corrected reports.
If Walmart requests additional proof, make sure to attach invoices not older than 2 months and warehouse images (if applicable). These help verify your business authenticity and speed up the review process.
Final Conclusion:
Always submit a unique, customized Plan of Action tailored to your exact issue. Avoid generic templates—Walmart reviewers can easily spot them. Getting reinstated in the first attempt is crucial, as it’s much harder to overturn a rejected appeal later.
If you need expert help preparing your POA, our team at support@appealverse.com can assist you in creating a precise, effective appeal to get your Walmart account reinstated quickly.